PRIVACY AND DATA SECURITY
Protection of privacy and permanent monitoring of corporate data security, including IT security.
Constant commitment in meeting the daily requirements of our clients, offering products and services that meet their needs, making sure that as many clients as possible enjoy access to the services offered.
Reliability and operational continuity of the offered services.
Operational excellence for Clients and Partner Banks.
Innovation, through digitalisation and new technologies, of the business model and of the services offered.
TRANSPARENCY AND FAIRNESS
Information and process transparency, ensuring a simple and correct communication with Clients and markets.
STAFF TRAINING AND DEVELOPMENT
Development and consolidation of the employees’ expertise and skills.
TALENT ATTRACTION & EMPLOYER BRANDING
Attraction and retention of talents, ensuring a working environment consisting of competent, motivated and satisfied employees and consultants.
STAFF ASSESSMENT AND REMUNERATION POLICIES
Evaluation of career performance and development strategies in order to give employees the due value and ensure adequate remuneration.
DIVERSITY AND EQUAL OPPORTUNITIES
Adoption of initiatives promoting diversity and inclusion, preventing all forms of discrimination and guaranteeing fair growth.
WELL-BEING AND SUSTAINABLE WELFARE Attention to well-being in the workplace and in the corporate environment in general, with a view to work-life balance and the needs of employees and their families.
EMPLOYMENT AND DIALOGUE WITH TRADE UNIONS
Management of turnover and hiring of employees in accordance with the workers’ rights, promoting relations with workers’ union representatives.
PROMOTION OF HEALTH AND SAFETY
Prevention, handling and training with reference to health and safety in the workplace.
PAYMENT DIGITALISATION IN ITALY
Supporting the Country’s modernisation process with expertise and business solutions aimed at spreading digital payments.
ENERGY EFFICIENCY AND CO2 EMISSIONS
Optimisation of consumption and actions in order to cut emissions.
RESPONSIBLE CONSUMPTION AND WASTE MANAGEMENT
Optimisation of resource use, focusing on the use of plastic and paper, and responsible waste disposal, promoting circularity.
RESPONSIBLE MANAGEMENT OF THE SUPPLY CAIN
Responsible procurement and service quality monitoring.
Governance (Anti-corruption Measures)
Promoting ethical compartments and countering active and passive corruption.