In 2020 Nexi’s materiality Matrix was updated in line with the commitment made in 2019 to directly involve Group’s Stakeholders in assessing concretely the principle of nclusiveness. Starting from the material topics included in last year’s Matrix, the strategical pillars of the business plan were examined, including sector and benchmark analyses, emerging legislation and issues addressed by the media, the elements subject to evaluation by rating agencies, ESG analysts and institutional investors.
The relevance of material topics, in terms of impacts on the Group and Stakeholders, according to the principles recalled by GRI Standards, has been therefore evaluated involving Top Management and a consistent group of Stakeholders. Materiality Matrix was shared with the Control and Risks and Sustainability Committee of Nexi SpA for a prior opinion on december 17, 2020 and approved by the Board of Directors of Nexi SpA in the session of December 22, 2020.
Materiality Matrix reflects strategic priorities in the sustainability areas relevant to the Group, on which we have invested and we will continue to invest with the aim of integrating more and more sustainability in the strategy, in day-to-day operations and corporate culture.
* The issue relating to respect for Human Rights, in consideration of territorial, regulatory and business context in which the Group operates, is included in the topics: "Workers' rights and labour relations", "Diversity and equal opportunities", "Health and safety promotion", "Wellbeing and sustainable welfare" and "Responsible supply chain management".
Clients 
PRIVACY AND DATA SECURITY
Protection of privacy and permanent monitoring of corporate data security, including IT security.
CUSTOMER SATISFACTION
Constant commitment in meeting the daily requirements of our clients, offering products and services that meet their needs, making sure that as many clients as possible enjoy access to the services offered.
BUSINESS CONTINUITY
Reliability and operational continuity of the offered services.
OPERATIONAL EXCELLENCE
Operational excellence for Clients and Partner Banks.
INNOVATION
Innovation, through digitalisation and new technologies, of the business model and of the services offered.
TRANSPARENCY AND FAIRNESS
Information and process transparency, ensuring a simple and correct communication with Clients and markets.
Employees 
STAFF TRAINING AND DEVELOPMENT
Development and consolidation of the employees’ expertise and skills.
TALENT ATTRACTION & EMPLOYER BRANDING
Attraction and retention of talents, ensuring a working environment consisting of competent, motivated and satisfied employees and consultants.
STAFF ASSESSMENT AND REMUNERATION POLICIES
Evaluation of career performance and development strategies in order to give employees the due value and ensure adequate remuneration.
DIVERSITY AND EQUAL OPPORTUNITIES
Adoption of initiatives promoting diversity and inclusion, preventing all forms of discrimination and guaranteeing fair growth.
WELL-BEING AND SUSTAINABLE WELFARE Attention to well-being in the workplace and in the corporate environment in general, with a view to work-life balance and the needs of employees and their families.
EMPLOYMENT AND DIALOGUE WITH TRADE UNIONS
Management of turnover and hiring of employees in accordance with the workers’ rights, promoting relations with workers’ union representatives.
PROMOTION OF HEALTH AND SAFETY
Prevention, handling and training with reference to health and safety in the workplace.
Community 
PAYMENT DIGITALISATION IN ITALY
Supporting the Country’s modernisation process with expertise and business solutions aimed at spreading digital payments.
Environment 
ENERGY EFFICIENCY AND CO2 EMISSIONS
Optimisation of consumption and actions in order to cut emissions.
RESPONSIBLE CONSUMPTION AND WASTE MANAGEMENT
Optimisation of resource use, focusing on the use of plastic and paper, and responsible waste disposal, promoting circularity.
Supply Chain 
RESPONSIBLE MANAGEMENT OF THE SUPPLY CAIN
Responsible procurement and service quality monitoring.
Governance (Anti-corruption Measures) 
CONDUCT INTEGRITY
Promoting ethical compartments and countering active and passive corruption.