In 2021, the Nexi Group continued to ensure constant dialogue with all categories of stakeholders, as well as the provision of specific training offered to Banks and merchants, the definition of partnerships with the Public Administration, universities and the Innovation community, as well as interventions and sponsorship of numerous events on the evolution of digital technologies.
Stakeholder in details:
Partner banks, Private customers, Merchants, Public Administration
Customers express their opinion through customer satisfaction surveys and the Group also identifies their needs by measuring the Net Promoter Score (NPS). Dialogue with Partner Banks is also promoted through several meetings aimed at sharing strategic visions on innovation in digital payment services and supporting their daily activities.
Employees, Collaborators
Dialogue with employees is aimed at informing and involving all colleagues in company initiatives, both those related to human resources issues (e.g., welfare, training) and those related to the brand, company strategy, products and services and commercial activities. The dialogue is also aimed at transmitting and reinforcing the company's values.
National and European Governance and Audit Institutions and Bodies
Relations with regulators are managed on a daily basis through specific functions that work to ensure compliance with laws and respond to all requests for mandatory information or specific requests. Nexi has also joined the main national financial trade associations and actively supports dialogue with institutions on issues relating to the country's digitalisation process
Shareholders, Investors, Rating agencies, ESG data providers
Dialogue with investors and the global financial community through the dedicated Investor Relations Department is constant and aimed at developing the shareholder base in a long-term perspective.
In 2021, the ESG Function intensified its dialogue with leading ESG providers, investors and investment funds through conference calls and participation in dedicated events.
At its meeting on 22 December 2021, the Board of Directors of Nexi SpA approved the "Policy for managing dialogue with shareholders and other investors", which sets out the procedures for managing dialogue between the company and its investors.
Fintech, Start-ups, Developers
The Group continuously cooperates with an international ecosystem of fintech companies, start-up accelerators and incubators, business partners and developers, and start-ups to develop innovative solutions.
Local and national social fabric, environment, schools and universities
Nexi constantly promotes public debates and supports the dissemination of digital culture through specialised training programmes for members of the judicial authorities and the police in charge of criminal investigations.
The Group's Supply Chain Management Function and those responsible for expenditure are in regular contact with suppliers throughout the contract. The Supply Chain Function also monitors the relevant level of satisfaction.
The External Communication & Media Relations Function manages relations with the mass media, which ensures that all messages transmitted to the main press organisations, including digital media, comply with corporate guidelines and the Group's activities while ensuring an adequate reputation and image for the Group.