Sustainability Strategy

Sustainability
Strategy
Overwiew

As Nexi Group, we are committed to driving sustainability throughout our own operations, our solutions, and the entire value chain. We aim to generate positive impacts in the societies in which we operate by leveraging our digital payment solutions, innovations, and skills.

Group Sustainability Strategy 2026 - 2030

Our Group Sustainability Strategy 2026-2030, “Driving Sustainability and Impact in Our Societies,” is an integrated part of the Group Business Plan. The strategy builds on the execution and achievements of the previous ESG Strategy 2023–2025. It is structured around five pillars and three flagship initiatives.

Key pillars

PILLAR 1

Simplifying payments for People

PILLAR 2

Secure Resilience & Trust

PILLAR 3

Net Zero & Circularity

PILLAR 4

Our People

PILLAR 5

Business Ethics & Responsible Suppliers Management

Simplifying payments for People

We work to make a positive impact in our societies by:

Enabling digitalization through simple, innovative, and secure solutions for merchants across Europe
Ensuring customer satisfaction, services and support
Providing digital payment inclusion card solutions in direct license for selected vulnerable groups (e.g. visual impaired)

Digital Inclusion

Starting in November 2025, Nexi introduced in Italy an accessibility feature on its direct license debit cards consisting of a distinctive rounded notch on one side of the card, enabling blind and visually impaired customers to identify and correctly orient the card through touch. Designed in line with international accessibility standards for payment cards, the solution allows users to independently recognize and position their card when making payments at POS terminals or using ATMs. By reducing orientation errors and improving ease of use, the initiative enhances customer autonomy, security, and efficiency in everyday financial transactions.

Moreover, beginning in March 2025, Nexi launched a program to progressively introduce accessible contracts and customer documentation designed to be fully usable by people with visual impairments and other disabilities through assistive technologies such as screen readers and digital accessibility tools. The initiative aims to remove barriers to accessing contractual information by enabling customers to independently read, understand, and manage documentation related to their payment products and services. By transforming a regulatory disclosure requirement into a clear, inclusive, and user-friendly experience, the project promotes equal access to financial services, transparency, and informed decision-making. The rollout is being implemented progressively across products and remains subject to adoption timelines established by partner banks.

Dona Italia

Nexi affirms its commitment to promoting sustainable development by strengthening digital and social infrastructures to support communities, including through dedicated payment solutions for donations in support of nonprofit organizations (hereinafter, “Third-sector Organizations”). In Italy, through the Dona Italia initiative, Nexi has introduced an accessible, secure, and intuitive tool designed to foster a widespread culture of giving while reducing technological and operational barriers for Third-sector Organizations. The solution is a heart-shaped QR code that allows citizens to make immediate and transparent donations. Integrated into Nexi’s digital platforms, the system simplifies the user experience for donors and enhances the operational capacity of Third-sector Organizations registered in the Single Third Sector Register (RUNTS) within an increasingly complex fundraising landscape.

In 2026, Nexi permanently waived its service fees and absorbed scheme and interchange costs, allowing participating organizations to benefit from a particularly favorable and accessible digital fundraising solution.

From July 2025:

59 No-Profit Organizations Involved

377 donation transactions completed

Secure Resilience & Trust

We are committed to ensuring resilience and maintaining the trust of end users in our services and solutions. Across the Group, we apply best-in-class standards, practices, and technologies to continuously strengthen the resilience of our payment infrastructure. At the same time, we actively monitor and detect potential fraudulent activities, protecting both end users and merchants while reinforcing trust in our payment ecosystem.

Key objectives:

Ensure 99.99% service availability
Maintain security and resilience certifications
Promote responsible use of Artificial Intelligence
Implement fraud awareness programs for cardholders

Net Zero & Circularity

We are committed to reducing our environmental impact across both our own operations and value chain, with the ambition of achieving Net Zero carbon emissions by 2040. To support this goal, Nexi has set interim CO₂ reduction targets for 2030, aligned with the Science Based Targets initiative and the 1.5°C pathway of the Paris Agreement. In addition, Nexi applies circular economy principles to minimize waste, extend the lifecycle of products used in its digital payment solutions, and promote the reuse and recycling of materials in close collaboration with its business partners.

Our commitments and objectives:

SBTi Scope 1 & 2 targets for 2030:
- reduce Scope 1 & 2 CO₂e by 42%
- 100% use of renewable electricity

SBTi Scope 3 targets in our supply chain:
- Purchased Goods & Services: at least 78% of Nexi’s suppliers by spend have SBTi-aligned CO₂e targets
- Capital Goods: at least 70% of Nexi’s suppliers by emissions have SBTi-aligned CO₂e targets
Increase the use of eco-friendly materials in cards
Reuse, repair, and refurbish at least 80% of the payment terminals returned by merchants; recycle terminals and batteries throughout their lifecycle
Offer digital receipt solutions and raise awareness among merchants and end-users about digital receipts as a sustainable alternative to paper

Our People

We are committed to ensuring a safe, engaging, and inclusive workplace for all people across the Group.

Key targets and actions:

Increase the number of women in management positions, starting from the 33% baseline achieved at year-end 2025
Maintain high employee satisfaction
Ensure a safe and inclusive workplace
Assess needs and develop a Group-wide parental support framework

Business Ethics & Supplier Due Diligence

Our corporate culture, internal policies, training programs, and employee awareness play a critical role, combined with governance aligned with international standards and best-in-class practices.

We are also committed to responsible supplier management, identifying and addressing potential social and environmental risks in our supply base, and proactively engaging suppliers to support a shared Net Zero ambition.

Our focus areas:

Promote and ensure that qualified suppliers working with us commit to social and environmental criteria in line with our expectations
Implement a Group-wide due diligence practice to identify, monitor, manage, and remediate ESG risks and adverse issues in our supply base
Continue to cultivate and promote a corporate culture by training and educating employees on topics such as our Group Code of Ethics, anti-bribery and corruption, and the responsible use of AI technologies