In today’s hyper-connected travel landscape, guest expectations have evolved. They want more than comfort, they demand control, convenience, and consistency. At Nexi | Planet, we know that a happy guest equals revenue in a multitude of ways, which is why 77% of hoteliers now prioritise guest loyalty through technology.
Integrated payments are a quiet but powerful enabler of that loyalty. They streamline every touchpoint from booking to check-out so guests can spend more time enjoying their stay and less time on admin. Whether it is booking a room via app, ordering drinks poolside, or scheduling a spa treatment, integrated payments ensure each transaction is fast, secure, and seamless.
Why integrated payments matter
Integrated payments connect your entire hospitality tech stack PMS, POS, and booking engine, into a single ecosystem. This means guests only enter their payment details once allowing them to:
- Skip the queue at check-in (nearly 60% of guests prefer this, according to a global Planet survey)
- Pay however they want—via app, in-person, or by link
- Be billed in their preferred currency and language
- Add services to their room with no repeated payment prompts
All while your staff spends less time on manual tasks and more time creating memorable experiences.
Personalisation meets efficiency
We know that travellers expect a personal touch that speaks to their lifestyle. Integrated payments allow for that by capturing rich, actionable data. Through tokenisation, guests’ preferences and spend patterns can be securely linked to loyalty programmes or marketing offers without ever needing to re-enter their details.
Want to surprise a returning guest with a custom spa offer based on their last visit? Or send a dining discount mid-stay via your app? With integrated payments, it is not just possible – it is expected.
In a post-pandemic, digital-first world, travellers increasingly want fully contactless experiences. From mobile check-ins to digital room keys and self-service kiosks, integrated payments support it all without sacrificing service quality.
Where experience meets loyalty
Integrated payments build trust and loyalty.
By reducing friction, enabling flexibility, and empowering personalisation, integrated payments turn everyday transactions into meaningful moments. With the data from those interactions, hoteliers can create targeted campaigns that reward loyalty and drive repeat bookings.
3 advices for hotels to be successful
To elevate guest experiences and build long-term loyalty, hotels should focus on three key strategies:
Implement integrated payments to offer guests frictionless, contactless transactions across all channels. This will boost convenience and guest satisfaction.
Use payment-linked data to personalise offers and enhance loyalty programs, turning past behaviour into future bookings.
Streamline operations by reducing manual tasks, allowing staff to focus on delivering memorable, high-touch service where it counts.
Read the whole blog article here: Integrated payments: How it elevates guest experience | Planet
Our integrated solution for hospitality
Nexi | Planet Hospitality is built specifically for hospitality merchants. As a full-stack payment solution, we integrate with all major PMS providers, support local payment methods, and offer on-the-ground expertise in your market. We also support Dynamic Currency Conversion (DCC) allowing international guests to pay in their home currency while generating an extra stream of revenue for your hotel.
Integrated payments do not just make transactions easier; they are an essential lever for revenue growth, guest satisfaction, and operational efficiency. With Nexi | Planet Hospitality, hotels can deliver a frictionless guest experience while maximising revenue from every interaction. One guest, one stay, one payment journey - all connected.
