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Revenue in hospitality is evolving. By 2028, global hotel revenue is projected to reach $508.9 billion, and yet, only 30% of guest spend typically goes toward the room rate. The other 70% is now being spent on transportation, food & beverage, wellness, and other non-room services.
This shift demands a smarter, more seamless way for hotels to capture and grow total guest spend. That is where integrated payments come in.
Why integrated payments matter for hotel revenue
Integrated payments allow every transaction across every touchpoint in your property to connect back to your PMS (property management system) and core hospitality systems. Whether a guest is checking in, booking a spa treatment, or ordering dinner at the restaurant, all payments are centralised, visible, and tied to the guest profile.
This eliminates payment friction, encouraging spend and creating an uninterrupted guest experience ultimately boosting your TRevPAR (Total revenue per available room).
Unlocking guest spend: no wallet, no problem
With integrated payments, guests do not need to re-enter payment details or carry a card from bar to spa. Stored securely in the PMS, their card is pre-authorised, meaning every transaction throughout the stay is effortless. For hoteliers, this reduces abandoned purchases, increases upsell potential, and protects revenue via tokenisation, which securely stores sensitive payment data as tokens that are useless if breached. Consequently, a smoother journey for your guests and more revenue for your hotel.
Real-time oversight & smarter strategy
Managing fragmented systems makes it hard to understand total revenue opportunities. But when integrated payments bring together all touchpoints, hoteliers gain real-time visibility into spend patterns, enabling strategic decisions and identification of revenue gaps.
Features like automated top-ups on pre-authorised cards and post-checkout charging for damages or add-ons further safeguard your bottom line. And with more guests preferring virtual or contactless check-out, this automation reduces queues and saves hundreds of hours annually for front desk teams.
3 advices for hotels to be successful
To succeed in today’s hospitality landscape, hotels should prioritise integrating payment systems across all guest touchpoints.
Centralise payments within your PMS to streamline transactions and unlock upselling opportunities throughout the guest journey.
Enhance convenience and security by enabling tokenised, pre-authorised payments. This minimises friction and abandoned purchases.
Use real-time data from integrated systems to identify revenue gaps and tailor offers, ensuring smarter, more responsive business decisions.
Read the whole blog article here: Integrated payments: How it boosts hotel revenue | Planet
Our integrated solution for hospitality
Nexi | Planet Hospitality is built specifically for hospitality merchants. As a full-stack payment solution, we integrate with all major PMS providers, support local payment methods, and offer on-the-ground expertise in your market. We also support Dynamic Currency Conversion (DCC) allowing international guests to pay in their home currency while generating an extra stream of revenue for your hotel.
Integrated payments do not just make transactions easier; they are an essential lever for revenue growth, guest satisfaction, and operational efficiency. With Nexi | Planet Hospitality, hotels can deliver a frictionless guest experience while maximising revenue from every interaction. One guest, one stay, one payment journey - all connected.
