Customer case study:
A leading electric vehicle charging operator is expanding its public charging infrastructure to support the transition to more sustainable mobility. With a growing network of charging stations across its market, the company is focused on making EV charging more accessible, convenient and reliable for drivers.
The challenge:
In today’s rapidly evolving mobility landscape, charging operators need modern, future-proof payment solutions that can support both regulatory requirements and changing customer expectations.
In particular, the Alternative Fuels Infrastructure Regulation — AFIR — is raising the bar for user experience, requiring easier and more seamless access to EV charging services. For charging operators, this means enabling simple, reliable and flexible payment options across different types of charging stations, from destination charging to fast-charging locations.
At the same time, as demand for EV charging continues to grow, operators need scalable solutions that can support expansion while helping them build stronger customer relationships and deliver a smooth user journey.
The solution:
Nets, part of Nexi Group, provides a scalable payment solution designed to support EV charging use cases across multiple customer touchpoints.
The solution enables convenient recharge payments through technologies such as RFID, QR codes and mobile applications, supporting card-not-present transactions and giving users greater flexibility in how they pay.
The result:
The introduction of more flexible digital payment options can significantly improve convenience for EV drivers and contribute to a smoother charging experience.
For charging operators, seamless and reliable payments are a key enabler of growth: they help reduce friction, improve customer satisfaction and support the development of charging networks that are easier to access and use.
By supporting EV charging payments with innovative and scalable solutions, Nexi contributes to making the transition to electric vehicles simpler, more efficient and more user-friendly.
